Privacy Policy for Thrive Early Learning Centres App

Last Updated: June 12, 2024

Thank you for using the Thrive Early Learning Centres app! At Thrive Early Learning Centres, we are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy outlines how we collect, use, disclose, and protect your data when you use our app.

1. Information We Collect

1.1 Personal Information:

When you register an account with our app, we may collect personal information such as your name, email address, phone number, and details about your child (e.g., name, age).
We may also collect demographic information such as your location, age, and gender to enhance your app experience and provide personalised content.

1.2 Usage Information:

We collect information about how you interact with our app, including your browsing activities, search queries, and preferences.
This may include log data, device information (such as device type, operating system), and usage patterns.

1.3 Content:

You may choose to upload content such as images, videos, and comments to the app.
By doing so, you grant us permission to store, process, and display this content in accordance with this Privacy Policy.

1.4 Payment Information:

If you make purchases or payments through the app, we may collect payment information such as credit card details, billing address, and transaction history.
We use third-party payment processors who adhere to industry standards to securely process your payment information.

2. How We Use Your Information

We may use the collected information for the following purposes:

To provide and personalise our services, including facilitating communication between parents and caregivers, sending notifications and updates, and delivering relevant content.
To improve and optimise our app, including analysing usage trends, troubleshooting issues, and conducting research and analysis.
To fulfil transactions and process payments.
To comply with legal obligations and enforce our policies.

3. Data Sharing and Disclosure

We may share your information with third parties under the following circumstances:’

With your consent or at your direction.
With service providers and business partners who assist us in delivering our services, such as cloud hosting providers, analytics providers, and payment processors.
When required by law or to protect our rights, property, or safety, or that of others.

4. Data Security

We implement appropriate technical and organisational measures to protect your personal information from unauthorised access, disclosure, alteration, or destruction.
Despite our efforts, no method of transmission over the internet or electronic storage is completely secure, and we cannot guarantee absolute security.

5. Data Retention

We retain your personal information for as long as necessary to fulfil the purposes outlined in this Privacy Policy unless a longer retention period is required or permitted by law.

6. Your Choices

You may choose not to provide certain personal information, although this may limit your ability to use certain features of the app.
You can update or delete your account information at any time by accessing your account settings within the app.

7. Children’s Privacy

Our app is intended for use by adults, and we do not knowingly collect personal information from children under the age of 13 without parental consent. If you believe that we have collected personal information from a child without parental consent, please contact us immediately.

8. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will notify you of any material changes by posting the updated Privacy Policy within the app or by other means.

9. Contact Us

If you have any questions or concerns about this Privacy Policy or our data practices, please contact us at:

Thrive Early Learning Centres
57 Connells Point Road, South Hurstville 2221
02 8355 7777
craig@thrive.edu.au

Definitions and legal references

Latest update: January 28, 2018
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